Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Sweet William Design is proud to offer reliable flower delivery throughout South Jordan, Utah, and surrounding communities. Same-day delivery may be available for orders placed before our daily cutoff time. Delivery fees are based on the delivery location and will be calculated at checkout.

Please ensure all recipient information, including address and phone number, is accurate to avoid delays. If the recipient is unavailable, our delivery team may leave the arrangement in a safe location or contact the recipient to arrange delivery when appropriate.

For special delivery requests or questions about your order, please contact our shop directly. We are committed to delivering fresh, beautiful flowers with exceptional care and service.

We accept returns only for items that arrive defective or damaged. Please contact us within 24 hours of delivery with a photo of the issue to arrange a return.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.